Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Overview

At HomeSpaceHub, we are committed to providing high-quality interior design courses and educational content. We stand behind our products and want you to be completely satisfied with your purchase. This Refund Policy explains our policies regarding refunds, cancellations, and returns for our courses and services.

Please read this policy carefully before making a purchase. By purchasing any course or service from HomeSpaceHub, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy and our Terms and Conditions.

2. Eligibility for Refunds

2.1 Standard Refund Period

You may request a full refund within 30 days of your course purchase date if you meet the following conditions:

• You have completed less than 30% of the course content
• You have not downloaded more than 30% of downloadable course materials
• You have not received a certificate of completion
• You have not violated our Terms and Conditions
• You provide a reasonable explanation for the refund request

2.2 Conditions That Disqualify Refunds

You are NOT eligible for a refund if:

• More than 30 days have passed since your purchase
• You have completed more than 30% of the course content
• You have downloaded more than 30% of course materials
• You have received a certificate of completion
• You have violated our Terms and Conditions or engaged in abusive behavior
• You purchased the course through a third-party platform (refund policies of the third party apply)
• The course was purchased at a significantly discounted promotional price (over 50% discount)
• You have previously received refunds for multiple courses, indicating potential abuse of the policy

2.3 Promotional and Discounted Courses

Courses purchased during promotional periods or with discount codes are subject to the same refund policy unless explicitly stated otherwise at the time of purchase. However, we reserve the right to limit or deny refunds for courses purchased at heavily discounted prices (over 50% off regular price).

2.4 Bundled Courses

For bundled courses purchased together:

• If you request a refund for the entire bundle, you must meet the eligibility criteria for all courses in the bundle
• Partial refunds for individual courses within a bundle are not available
• The 30-day refund period applies to the bundle purchase date, not individual course access dates

3. Refund Request Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our customer support team at [email protected] within 30 days of your purchase
2. Provide Information: Include your order number, purchase date, course name, and reason for the refund request
3. Explain Your Reason: Provide a brief explanation of why you are requesting a refund
4. Wait for Review: Our team will review your request within 5-7 business days
5. Receive Decision: You will be notified via email of our decision

3.2 Required Information

When submitting a refund request, please provide:

• Full name associated with the account
• Email address used for purchase
• Order number or transaction ID
• Course title(s) for which you are requesting a refund
• Date of purchase
• Detailed reason for the refund request

3.3 Review and Approval Process

Once we receive your refund request:

• Our customer support team will review your request within 5-7 business days
• We will verify that you meet all eligibility criteria
• We may contact you for additional information or clarification
• You will receive an email notification with our decision
• If approved, your refund will be processed according to Section 4

4. Refund Processing

4.1 Refund Timeline

Once your refund is approved:

• We will process your refund within 7-10 business days
• The refund will be issued to the original payment method used for purchase
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
• You will receive an email confirmation once the refund has been processed

4.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card: Refund will be credited to the original card
• PayPal: Refund will be credited to your PayPal account
• Other Payment Methods: Refund will be processed according to the payment provider's policies

We cannot issue refunds to a different payment method or account than the one used for the original purchase.

4.3 Partial Refunds

In certain circumstances, we may approve partial refunds:

• If you have accessed some but not all of the course content (less than 30%)
• If technical issues prevented you from accessing part of the course
• At our sole discretion based on individual circumstances

The amount of any partial refund will be determined on a case-by-case basis and communicated to you before processing.

4.4 Currency Exchange Differences

If your original purchase was made in a currency different from British Pounds (GBP), please note:

• Refunds will be processed in GBP and converted by your financial institution
• You may receive slightly more or less than your original payment due to currency exchange rate fluctuations
• We are not responsible for currency exchange differences or fees charged by your financial institution

5. Course Access After Refund

5.1 Immediate Access Termination

Once a refund is approved and processed:

• Your access to the course will be immediately revoked
• You will no longer be able to view course videos or materials
• Any downloaded materials must be deleted and cannot be used
• Any certificates issued will be invalidated
• You may not share or distribute any course content obtained before the refund

5.2 Re-purchasing Courses

If you receive a refund for a course:

• You may re-purchase the same course in the future at the current price
• Previous refunds do not entitle you to special pricing or guarantees
• Multiple refund requests for the same course may be denied
• We reserve the right to restrict future purchases if we detect abuse of the refund policy

6. Exceptions and Special Cases

6.1 Technical Issues

If you experience technical issues that prevent you from accessing course content:

• Contact our technical support team immediately at [email protected]
• We will work to resolve technical issues within 48 hours
• If we cannot resolve the issue, you may be eligible for a refund beyond the 30-day period
• You must report technical issues promptly; unreported issues do not extend the refund period

6.2 Duplicate Purchases

If you accidentally purchase the same course twice:

• Contact us immediately at [email protected]
• We will issue a full refund for the duplicate purchase
• This exception applies regardless of the 30-day refund period
• You must provide proof that the purchase was accidental and duplicate

6.3 Course Cancellations by HomeSpaceHub

If we cancel or discontinue a course:

• You will receive a full refund regardless of when you purchased the course
• You will be notified via email at least 30 days before course cancellation
• You may be offered equivalent alternative courses or account credits
• Refunds will be processed automatically without requiring a request

6.4 Fraudulent Purchases

If you believe your payment method was used fraudulently to purchase courses:

• Contact us immediately at [email protected]
• File a dispute with your financial institution
• We will cooperate fully with fraud investigations
• Refunds for fraudulent purchases will be processed once fraud is verified

6.5 Course Content Not as Described

If you believe a course was significantly misrepresented or not as described:

• Contact us within 14 days of purchase at [email protected]
• Provide specific details about the misrepresentation
• We will review the claim and may offer a refund, course replacement, or other remedy
• Minor differences or subjective opinions about quality do not constitute misrepresentation

7. Non-Refundable Items and Services

The following items and services are non-refundable under any circumstances:

• Consultation Services: One-on-one consultations or coaching sessions that have already occurred
• Custom Services: Any customized or personalized services specifically created for you
• Gift Purchases: Courses purchased as gifts once the gift code has been redeemed
• Third-Party Purchases: Courses purchased through third-party platforms or marketplaces
• Completed Courses: Courses where you have received a certificate of completion
• Subscription Services: Monthly subscription fees for services already provided (see Section 8)

8. Subscription Services

8.1 Subscription Cancellation

If we offer subscription-based services:

• You may cancel your subscription at any time from your account settings
• Cancellation will take effect at the end of your current billing period
• You will retain access to subscription content until the end of the paid period
• No refunds will be provided for partial subscription periods

8.2 Subscription Refunds

Subscription fees are generally non-refundable. However, refunds may be considered if:

• You are billed in error after canceling your subscription
• Technical issues prevent access to subscription content for an extended period
• You are charged incorrectly or duplicate charges occur

9. Chargebacks and Payment Disputes

9.1 Chargeback Policy

We strongly encourage you to contact us directly to resolve any payment or refund issues before initiating a chargeback with your financial institution. Chargebacks can:

• Result in immediate suspension or termination of your account
• Restrict your ability to make future purchases
• Incur additional fees passed on from payment processors

9.2 Resolving Payment Disputes

If you have a payment dispute:

1. Contact us first at [email protected]
2. Provide details of the dispute and any supporting documentation
3. Allow us 7-10 business days to investigate and respond
4. We will work with you to resolve the issue fairly

10. Consumer Rights

10.1 UK Consumer Rights

If you are a consumer in the United Kingdom, you have certain statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

These rights include:

• A 14-day "cooling off" period to cancel digital content purchases
• The right to a refund if digital content is faulty or not as described
• Additional protections for services and goods

Important: By accessing course content immediately after purchase, you waive your 14-day cancellation right under UK law. Our 30-day refund policy provides you with extended rights beyond statutory requirements.

10.2 EU Consumer Rights

If you are a consumer in the European Union, you have rights under the Consumer Rights Directive, including a 14-day withdrawal period. However, as with UK law, this right is waived once you begin accessing digital content with your express consent.

10.3 Rights Not Affected

Nothing in this Refund Policy affects your statutory rights as a consumer. This policy is in addition to, not instead of, your legal rights.

11. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending email notifications to registered users (for significant changes)

Your continued use of our services after any modifications constitutes acceptance of the updated Refund Policy. Policy changes apply only to purchases made after the effective date of the change.

12. Refund Policy Abuse

We reserve the right to refuse or limit refunds if we suspect abuse of our refund policy, including but not limited to:

• Repeated refund requests for multiple courses
• Accessing course content immediately before requesting a refund
• Downloading all course materials before requesting a refund
• Sharing course content after receiving a refund
• Making false or misleading statements in refund requests

Abuse of the refund policy may result in:

• Denial of current and future refund requests
• Suspension or termination of your account
• Legal action to recover losses
• Reporting to relevant authorities

13. Questions and Support

If you have questions about this Refund Policy or need assistance with a refund request, please don't hesitate to contact us. We're here to help ensure your satisfaction.

14. Acknowledgment

By making a purchase from HomeSpaceHub, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that refunds are subject to the terms and conditions outlined in this policy and that we reserve the right to approve or deny refund requests based on the criteria specified herein.

We appreciate your business and are committed to providing high-quality educational content and excellent customer service. If you have any concerns about a purchase, please reach out to us—we're here to help!