Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

Welcome to HomeSpaceHub ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website homespacehub.com (the "Site") and purchase our interior design courses and educational products.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account on our Site
• Purchase courses or educational materials
• Subscribe to our newsletter or marketing communications
• Contact us via email, contact forms, or customer support
• Participate in surveys, promotions, or contests
• Leave reviews or testimonials

The personal information we collect may include:

• Contact Information: First name, last name, email address, telephone number, postal address
• Account Information: Username, password, and other registration details
• Payment Information: Billing address, payment card details (processed securely by third-party payment processors)
• Communication Information: Information you provide in messages, inquiries, feedback, or correspondence
• Professional Information: Career information, educational background, design experience (if voluntarily provided)

2.2 Automatically Collected Information

When you access our Site, we automatically collect certain information about your device and browsing activity, including:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Information: Pages viewed, time spent on pages, links clicked, referral URLs, exit pages
• Location Information: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your social media account)
• Payment processors and financial institutions
• Analytics providers
• Marketing partners and advertising networks
• Publicly available sources

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Improve Our Services

• Process and fulfill course purchases and orders
• Provide access to course materials and educational content
• Create and manage your account
• Process payments and send transaction confirmations
• Provide customer support and respond to inquiries
• Improve and optimize our Site and services
• Develop new courses, features, and content

3.2 To Communicate With You

• Send you course-related updates and important notifications
• Respond to your comments, questions, and requests
• Send administrative information such as policy updates
• Provide technical support and troubleshooting assistance

3.3 For Marketing and Promotional Purposes

• Send you newsletters, marketing materials, and promotional offers (with your consent)
• Inform you about new courses, features, and special offers
• Conduct surveys and gather feedback
• Personalize your experience and deliver targeted advertisements

3.4 For Security and Legal Compliance

• Monitor and prevent fraud, unauthorized access, and security incidents
• Enforce our Terms and Conditions and other policies
• Comply with legal obligations and respond to legal requests
• Protect our rights, property, and safety and those of our users
• Resolve disputes and investigate complaints

3.5 For Analytics and Research

• Analyze Site usage patterns and trends
• Conduct market research and data analytics
• Measure the effectiveness of our marketing campaigns
• Generate statistical and aggregated data

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, including:

• Payment processors (e.g., Stripe, PayPal)
• Email service providers and marketing platforms
• Cloud hosting and storage providers
• Customer support and communication tools
• Analytics and advertising services (e.g., Google Analytics, Facebook Pixel)
• Content delivery networks

These service providers are contractually obligated to use your information only for the purposes we specify and to protect your information appropriately.

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal requests from law enforcement or government authorities
• Court orders, subpoenas, or legal processes
• Requirements to comply with applicable laws and regulations
• Protection of our legal rights and interests
• Prevention of fraud, security threats, or illegal activities

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4.5 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, or other purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Site.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Site to function properly, including authentication and security
• Performance Cookies: Collect information about how you use our Site to help us improve performance
• Functional Cookies: Remember your preferences and personalize your experience
• Advertising Cookies: Deliver relevant advertisements and measure campaign effectiveness
• Analytics Cookies: Help us understand Site traffic and user behavior (e.g., Google Analytics)

5.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Receive notifications when cookies are set

Please note that disabling cookies may affect the functionality of our Site and your ability to access certain features.

5.3 Third-Party Analytics and Advertising

We use third-party analytics and advertising services, including:

• Google Analytics: To analyze Site usage and performance
• Facebook Pixel: To measure advertising effectiveness and deliver targeted ads
• Google Tag Manager: To manage tracking codes and analytics tags

These services may use cookies and similar technologies to collect information about your online activities across different websites. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The criteria we use to determine retention periods include:

• The duration of your relationship with us and use of our services
• Legal obligations to retain certain information
• Applicable statutes of limitations
• Requirements for business operations and records
• Defense of potential legal claims

When we no longer need your personal information, we will securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using SSL/TLS protocols
• Secure payment processing through PCI-DSS compliant payment processors
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a commonly used, machine-readable format.

8.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

8.4 Restriction and Objection

You have the right to request restriction of processing or object to processing of your personal information in certain circumstances.

8.5 Withdrawal of Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.

8.6 Marketing Opt-Out

You can opt out of receiving marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Updating your account preferences
• Contacting us directly

8.7 Cookie Preferences

You can manage your cookie preferences through our cookie consent tool or your browser settings.

To exercise any of these rights, please contact us using the information provided in Section 13.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United Kingdom and other countries where we or our service providers operate.

When we transfer personal information internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent authorities
• Other legally recognized transfer mechanisms

By using our Site and services, you consent to the transfer of your information to countries outside your country of residence.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Third-Party Websites and Services

Our Site may contain links to third-party websites, services, and social media platforms that are not operated by us. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content, privacy practices, or security of external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our Site
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our Site

Your continued use of our Site and services after any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically.

13. Contact Information

14. Additional Information for UK/EU Residents

If you are located in the United Kingdom or European Union, you have additional rights under the UK GDPR and EU GDPR, including:

• The right to lodge a complaint with the Information Commissioner's Office (ICO) or your local supervisory authority
• The right to object to processing based on legitimate interests
• The right to object to direct marketing at any time
• Rights related to automated decision-making and profiling

Our lawful basis for processing your personal information includes:

• Contract Performance: To provide courses and services you have purchased
• Consent: For marketing communications and certain data processing activities
• Legitimate Interests: To improve our services, prevent fraud, and ensure security
• Legal Obligations: To comply with applicable laws and regulations

15. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us using the information in Section 13. We will verify your identity before processing your request.

16. Acceptance of This Policy

By using our Site and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site or services.